Help and Support

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We have a range of self help material including:

'Getting started with the online library' which is a quick introduction if you don't know what's available or where to start looking
FAQs
A series of short 'How do I..' guides giving you practical, step-by-step guidance about a range of topics. You'll find a selection of these in a box on each page listing those that are related to the page you’re looking at.

The Library Helpdesk is open 7 days a week. You can contact us by phone, email, webform, webchat, or letter. There are details of how to do this on almost every page of this website. When our own Helpdesk service is closed the webchat link will be answered by members of the QuestionPoint 24/7 Reference Co-operative.

Getting started with the online library The online library contains amazing resources and can seem overwhelming. This guide gives a very basic introduction.

Finding information for your assignment This guide takes you through the key steps in finding information for your assignment. It is aimed at 1st and 2nd level students.

Library helpdesk

Email: The Helpdesk is open seven days a week including certain Bank Holidays.

Webchat: Chat to a Librarian

Phone: +44 (0)1908 659001 for help, information and advice on using the library

All other enquiries: Please go to the Contact Us page.