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Dr Jacky Holloway

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Senior Lecturer in Management and Head of the Centre for Public Leadership and Social Enterprise

Dr Jacky Holloway is a member of The Open University's Centre for Public Leadership and Social Enterprise.

You can email Dr Jacky Holloway directly; but for media enquiries please contact a member of The Open University's Media Relations team.

Staff profile

See below for Dr Jacky Holloway's:

Biography

Dr Jacky Holloway is a senior lecturer at The Open University Business School, and Associate Dean for Academic Staffing. In this role she manages the School's academic heads of department, and leads on workload planning and management and staff development initiatives. From 2005-8 she was head of the Centre for Public Leadership and Social Enterprise. She has been a member of many course teams at all academic levels, chairing interdisciplinary Masters courses in performance and public management and undergraduate business functions.

 

 

A graduate of the LSE and the Open University, Jacky spent some years working for a large trade union and then as an NHS administrator before completing her PhD with the Open University Systems Group. Her doctoral and subsequent research has focused on the design and impact of organizational performance management systems, with journal publications particularly in the areas of public sector performance and benchmarking. She has contributed to two large multi-institution projects funded by the NHS Service Delivery and Organisation (SDO) R&D programme and is on the advisory board for a third SDO project. Other research interests include evidence-based management; contingency and critical theories.

 

 

Active in the British Academy of Management (BAM), Jacky is a member of Council and the Executive Committee, serving as Vice Chair in 2010 and taking the lead in BAM's development events for doctoral students and early career academics. She was a founder member of the BAM Performance Management Special Interest Group, recently editing Performance management: multidisciplinary perspectives (Palgrave, 2008, with Richard Thorpe) to which many SIG members contributed. She is on the editorial boards for the International Journal of Productivity and Performance Management, and Systems Research and Behavioural Science.

 

 

Jacky regularly reviews proposals for the ESRC and papers for key management journals and conferences. She was a member of the ESRC's 'virtual college' and the Quality Assurance Agency's subject benchmarking group for business and management. As well as supervising doctoral students, she has examined PhD theses for Hull, Leeds, Stirling and Warwick universities. She is a member of the Academy of Management, Operational Research Society and Higher Education Academy.

Research interests

Research interests focus on organisational performance measurement and management; health service management; qualitative research methods; evidence-based management; contingency and critical theories. Special interest in the impact of performance measurement and management, on organisational outputs and outcomes. Member of Open University Business School Public Leadership and Social Enterprise Research Unit (PuLSE RU).

Research student supervision

Publications

Book
Holloway, JA, Thorpe, R  (2007)  'Performance management: multi-disciplinary perspectives', Palgrave Macmillan, pp. 272.
Holloway, JA, Hinton, MC, Francis, GA, Mayle, DT  (1999)  'Identifying best practice in benchmarking', CIMA Research Series, London, U.K., CIMA Publishing, pp. 77. Abstract
Book Chapter
Little, SE  (2008)  'Open performance management: the Internet and electronic observability', Performance Management: Multi-disciplinary Perspectives, Basingstoke, Palgrave Macmillan, pp. 149-159. Abstract
Holloway, JA, Thorpe, R  (2008)  'Introduction and overview', Performance management: Multi-disciplinary perspectives, Basingstoke, Palgrave Macmillan, pp. 3-12. Abstract
Thorpe, R, Holloway, JA  (2008)  'Viewing performance', Performance management: Multidisciplinary Perspectives, Basingstoke, Palgrave Macmillan, pp. 249-258.
Holloway, JA, Thorpe, R  (2008)  'Conclusions and reflections', Performance management: Multi-disciplinary perspectives, Basingstoke, Palgrave Macmillan, pp. 259-282. Abstract
Tagg, C, Skinner, DO, Holloway, JA  (2004)  'Managers and research: the pros and cons of qualitative approaches', Essential Readings in Management Learning, London, UK, Sage Publications Ltd. Abstract
Mayle, DT, Hinton, MC, Francis, GA, Holloway, JA  (2002)  'What really goes on in the name of benchmarking', Business Performance Measurement: Theory and Practice, Cambridge, UK, Cambridge University Press, pp. 211-224. Abstract
Holloway, JA  (1999)  'Managing performance', Public Services Management, Harlow, U.K., Pearson Education Limited, pp. 238-259. Abstract
Farmer, ES, Holloway, JA  (1997)  'Charting change - the use of systems concepts in distance learning based management education across Europe', Systems for Sustainability: people, organizations and environments, New York, NY U.S., Plenum, pp. 205-210.
Holloway, JA  (1994)  'Is there a place for total quality management in higher education?', Developing Quality Systems in Education, London, U.K., Routledge, pp. 60-67. Abstract
Conference Paper
Holloway, JA, Exworthy, M, Frosini, F, Jones, L  (2010)  'Freedom to perform: exploring policy responses in local health economies’', 7th biennial International Organisational Behaviour in Health Care conference, Birmingham.
Holloway, JA  (2004)  'Is it possible to performance manage a network?', Strategic Issues in Healthcare Management Conference, St Andrews, Fife.
Hinton, MC, Francis, GA, Holloway, JA  (2000)  'The underlying processes of successful benchmarking: experiences in four organizations', 2nd International conference on Performance Measurement - Past, Present and Future, Cambridge, U.K., pp. 218-225.
Holloway, JA  (1999)  'A critical research agenda for organizational performance measurement', Critical Management Studies Conference, Manchester.
Mayle, DT, Hinton, MC, Holloway, JA  (1998)  'What really goes on in the name of benchmarking', Performance Measurement - Theory and Practice, Cambridge, pp. 631-638.
Francis, GA, Hinton, MC, Holloway, JA  (1998)  'Management accountants as best practice benchmarkers', British Accounting Association National Conference, April 28.
Holloway, JA, Hinton, MC, Mayle, DT  (1997)  'Why benchmark? Understanding the processes of best practice benchmarking', Business Track, British Academy of Management Conference, London, pp. 271-291.
Swan, J, Holloway, JA, Lee, M, Aspin, T, Perrica, L  (1993)  'The future of management education: an evaluation of the ESRC Management Teaching Fellow Scheme in the UK', British Academy of Management conference, Milton Keynes 20-22.
Holloway, JA  (1989)  'Systems, rationality and politics - models for the National Health Service', 33rd Annual Meeting of the International Society for the Systems Sciences, Edinburgh.
Edited Book
Thorpe, Richard, Holloway, Jacky A. (eds)  (2008)  'Performance management: multidisciplinary perspectives', Basingstoke, Palgrave Macmillan. Abstract
Ison, R. L., Holloway, Jacky A., Armson, Rosalind A., Jackson, Susan E., McRobb, S., Stowell, F. A. (eds)  (1997)  'Systems for Sustainability: people, organizations and environments. Proceedings of the 5th International Conference of United Kingdom Systems Society', New York, Plenum, pp. 728.
Holloway, Jacky A., Lewis, Jenny M., Mallory, Geoff R. (eds)  (1995)  'Performance Measurement and Evaluation', London, U.K. and Thousand Oaks, CA, U.S., Sage Publications. Abstract
Journal Article
Holloway, JA  (2009)  'Performance management from multiple perspectives: taking stock', International Journal of Productivity and Performance Management, vol. 58, issue 4, pp. 391-399. Abstract
Francis, GA, Holloway, JA  (2007)  'What have we learned? Themes from the literature on best-practice benchmarking', International Journal of Management Reviews, vol. 9, issue 3, Blackwell Publishing, pp. 171-189. Abstract
Holloway, JA, Francis, GA  (2002)  'Implications of subject benchmarking in UK higher education: the case of business and management', Quality in Higher Education, vol. 8, issue 3, Routledge, pp. 239-253. Abstract
Francis, GA, Holloway, JA  (2002)  'Beyond comparisons the role for the operational researcher in benchmarking', Journal of the Operational Research Society, vol. 53, issue 3, pp. 283-291. Abstract
Holloway, JA  (2001)  'Investigating the impact of performance measurement', Performance Measurement - PastInternational Journal of Business Performance Management, vol. 3, issue 2/3/4, pp. 167-180. Abstract
Skinner, DO, Holloway, JA, Tagg, C  (2000)  'Managers and research: the pros and cons of qualitative approaches', Management Learning, vol. 31, issue 2, pp. 163-179.
Hinton, MC, Francis, GA, Holloway, JA  (2000)  'Best practice benchmarking in the UK', Benchmarking: An International Journal, vol. 7, issue 1, Emerald Group Publishing Limited, pp. 52-61.
Holloway, JA, Francis, GA, Hinton, MC  (1999)  'A vehicle for change? A case study of performance improvement in the 'new' public sector', British Academy of Management ConferenceInternational Journal of Public Sector Management, vol. 12, issue 4, pp. 351-365. Abstract
Francis, GA, Hinton, MC, Holloway, JA, Humphreys, I  (1999)  'Best practice benchmarking: a route to competiveness', Journal of Air Transport Management, vol. 5, issue 2, Elsevier, pp. 105-112. Abstract
Holloway, JA, Francis, GA, Hinton, MC, Mayle, DT  (1998)  'Best practice benchmarking: delivering the goods?', Business Excellence Through Quality Culture ConferenceTotal Quality Management, vol. 9, issue 4/5, pp. 121-125. Abstract
Miscellaneous
Exworthy, M, Frosini, F, Peckham, S, Powell, M, Greener, I, Holloway, JA  (2009)  'Decentralisation and Performance: Autonomy and Incentives in Local Health Economies', The National Co-ordinating Centre for the NHS Service Delivery and Organisation.
Davies, C, Anand, P, Artigas, L, Holloway, JA, McConway, K, Newman, J, Storey, J, Thompson, G  (2005)  'Links between Governance, Incentives and Outcomes: a Review of the Literature', London, UK, National Co-ordinating Centre for NHS Service Delivery and Organisation R&D (NCCSDO). Abstract
Holloway, JA, Curtis, PM  (1996)  'The European and UK Quality Awards - a Study of their Potential Value for Quality Improvement in the Open University Business School', Report submitted to OU Quality Assurance Fund / PVC Quality Assurance & Research.
OUBS Working Paper
Holloway, JA, Francis, GA, Hinton, MC  (1999)  'A Case Study of Benchmarking in the National Health Service', Open University Business School Working Paper, issue 99/03. Abstract
Francis, GA, Hinton, MC, Holloway, JA, Mayle, DT  (1998)  'A Role for Management Accountants in Best Practice Benchmarking', Open University Business School Working Paper, issue 98/02. Abstract
Holloway, JA, Francis, GA, Hinton, MC, Mayle, DT  (1998)  'Making the Case for Benchmarking', Open University Business School Working Paper, issue 98/05. Abstract
Holloway, JA, Tagg, C, Skinner, DO  (1996)  'Should Qualitative Research Techniques have a place in a Manager's Toolkit?', Open University Business School Working Paper, issue 96/01.